Will the band and crew need feeding?
Yes please! We don’t expect much, just a decent meal for our band and crew (numbers vary on package size). This can all be arranged prior to your event on our booking form.
Can we request a live first dance?
Yes you can request a song for us to play live or you can provide us with any form of audio/video play back as your first dance.
Can I choose songs or customise a set list from the repertoire provided on the website?
Yes of course, just let us know what your song choices are.
Do we need to pay a deposit?
We ask for 25% deposit upon booking, which is non refundable. The remaining amount must then be paid 7 days before the date of the event
Once I have booked a band what happens next?
Once you have filled out our booking form or booked a band online we will be in touch within 24 hours with a confirmation of booking and an invoice for the deposit which must be paid within 7 days of invoice.
How much space do you require?
We require a minimum of 5m x 4m, if you have booked a custom band size please enquire with us and we will let you know a size.
How much time do you need to set up?
We will require 60 minutes to set up, if your venue has any load in restrictions i.e. 3 flights of stairs, we may require slightly longer.
If you have time restrictions then please let us know and we will always find the best solution, even if we have to load into the venue the night before or early in the morning. **See early set up FAQ below**
Can the band set up earlier in the day or even in the morning?
Yes we are able to fully accommodate how the timing of your day works. However we do charge a small early set up fee, please drop us a line for more details.
Do we have to cover travel expenses?
Yes we ask that travel be covered for each show. We are based in London. Shows in London will have no charge for travel however if your event is further away we ask that all travel expenses are covered. We quote travel by using a mileage system. We will always provide the lowest possible quote for travel.
Do you play abroad?
Yes we often have shows within Europe & around the world. We work closely with a travel and visa agent aimed towards the entertainment industry. Please get in touch for a quote.
Can I have performances outside of Radio Souls evening show?
Yep, we often do acoustic day time performances. Some clients like to have our 3 piece acoustic set up for when guests arrive. Some clients also like to book a pianist and vocalist for ceremonies.
What happens if one of the musicians becomes unwell or becomes unavailable?
In the unfortunate event that a band member becomes unavailable, each band member has an under study who are fully rehearsed and ready to stand in at the last minute should an emergency occur.
How does the complimentary DJ service work?
We carry our DJ laptops to all shows as a standard procedure to ensure a seamless flow of music all night. On our hard drives we carry a huge range of music. We will ask you to send us some requests via email or telephone beforehand so that we get the music perfect on the day. We will ask for your DJ requests around 2-4 weeks before the date of your event.
We have a sound limiter in our venue. Are you able to work with that?
Sound limiters are an issue for us as they respond more to low frequencies rather than the mid/toppy frequencies. This makes it very difficult for us to deliver the high energy and great sounding show that you have booked.
Can we have a PA + wireless microphone for our speeches at our wedding?
Yes of course, we charge an early set up fee for the sound system and a charge for the hire of a wireless microphone. Please get in touch via the website or email us for a price.
Can we book a band and a DJ as part of one package?
Yes you can! Just get in touch with your request and we will give you a competitive quote.
What methods of payment do you accept?
We accept bank transfers only. We do not accept cash or cheques.
Can we customise our set times?
Yes, we allow a certain amount of movement from our standard 2 x 1hour set times. For example we can do 3 x 40 minute sets instead. If you would like to extend our set time outside of the 2 hour package we offer please enquire with us for a quote.
Do we need to have parking for the band?
We need to unload equipment near the doors of the venue ideally, so we do need to be able to park near the venue to ensure a quick and safe set up.
Who is our point of contact on the day of your wedding?
On the day our designated band leader will first liaise with the venue then we will begin setting up in the correct place agreed by all parties. Feel free to come say hi at any time! A mobile contact will be provided during the booking process should anyone from your wedding party need to get in touch with us. We also ask for an email and phone contact for the venue during the booking process.
Is power an issue?
We do require a safe supply of power ideally on a circuit not shared with anyone else. We require 4 x 13a sockets located near to the bands performance space.